Certified Business Leadership Coach

Expertech CMSC was started as a technical service based on years of experience in developing products and bringing them to market. The knowledge of materials and statistical techniques that helped control quality, optimize product and minimize costs, the ability to develop and implement standards and gain recognition for them amongst customers and competitors were strengths applied in a variety of industries.

ISO 9000 standards are recognized as effective tools for managing business systems for optimal quality, reduced cost and increased confidence by the customers. Their introduction in organizations and work to maintain the systems and structures provides competitive advantages to organizations. The disciplined approach of effective process design and control allows them to better serve their customers and eliminate waste.

Laboratories get accredited to ISO 17025 by organizations like the Standards Council of Canada, confirming their competence in performing quality testing. The system ensures traceability of test results to national standards recognized around the world.

In some organizations management takes a minimalist approach directed to gain customer recognition for ISO 9000 registration, missing out on the opportunity to gain the direct business benefits. Many times this has to do with the perception that it is more urgent to deal with other aspects of the business. Often this results in an automatic way of dealing with problems that prevents the leaders of the organization from recognizing opportunities that the systematic approach would give them. The capabilities of these leaders and their organizations to solve complex problems on their own under the stress of urgent demands affect the approach chosen and the results obtained.

Eric Stern, the principal of Expertech CMSC, honed over time his skills that enable him to provide professional coaching to business leaders. Active participation in the International Coach Federation, Coachville, and intensive formal training in the Coach2B model of coaching at Leadership University enable him to generate awareness amongst the people he coaches, leading them to actionable decisions. He currently trains and facilitates coaching practice to students of Leadership University and managers who want to effectively coach.

When you and your organization become more effective, you satisfy the needs and desires of your customers.